Establishing and sustaining trusted relationships
“Elaine! We are just overwhelmed with how beautiful our 30 year old sofa looks!!! Many thanks to everyone at Howards who did the beautiful workmanship on our couch, especially to you and Tavy. With heartfelt gratitude, we wish you all a very Merry Christmas and a happy, healthy and prosperous New Year! ”
“Our sofa, loveseat and dining chairs, circa 1990, were worth keeping, but very much in need of a “professional makeover.” We looked for an upholstery business dedicated to quality work, and were absolutely delighted to discover Howard’s Custom Upholstery in Mission Viejo. Tavy Guzman has decades of experience and a deep knowledge about furniture; he listened to our requests and thoroughly explained the process and materials. Elaine Roberts assisted with fabric selection as well as design, and she recommended updates that modernized our pieces. Communication throughout the project was excellent. Due to the pandemic and holidays, the wait time was a couple of months, but once the pieces were in the shop, work progressed quickly. The wait was so worth it! Tavy, Elaine and their skilled team did an exceptional job, and the workmanship and attention to detail is evident. We love the results and look forward to enjoying our furniture for another 30 years. Bottom line: Howard’s Custom Upholstery does outstanding work – we highly recommend!”
“Absolutely fabulous work...the best ever!Thank You!!!”
“Excellent customer service! I had no idea what direction I wanted to go with color and fabric for my window seat in my kitchen. Elaine was spot on and made the decision easy and stress-free. Within budget and in time for Thanksgiving dinner, I am now enjoying the perfect window seat! Thanks Howard’s Custom Upholstery! I will definitely return!”
“My husband and I went to Howard’s to have the top of a large vinyl ottoman replaced. Elaine suggested that we reupholster the top in a fabric rather than vinyl. We were leery as we are red wine drinkers and place our wine glasses on a tray on the ottoman. At that point Elaine suggested that we cover it in Sunbrella fabric. We found Sunbrella fabric that matched the bottom of the ottoman. Elaine ordered a sample so we could give it the spilled red wine test. It passed with flying colors. The wine beaded up and wiped up easily after leaving it many hours. We picked up the ottoman top today. We LOVE it. The workmanship is perfect and the customer service excellent!”
“I googled any upholstery shop option near my house for a broken zipper on my chaise cushion. Howard’s was the first one I called. Tavy answered the phone and he was very friendly and up front on the price and had me bring it in right away. Elaine was also there helping me. They were both the nicest people and fixed my cushion quickly. I’m hoping nothing happens to my couch again but if it does, I will surely take it back there. Thank you both. Quick turnaround and wonderful customer service.”
“Their work was great. They stripped the chair and ottoman down to the frames and completely rebuilt the springs and padding, as well as recovering both. Elaine was great at recommending fabrics (and they have tons of different ones) and guided us to one we love. High quality, practical, made in America and beautiful. The chair is a family heirloom of 60-70 years. Now it is better than ever. And better than anything we saw in furniture stores. It looks and feels great! This was not cheap in any sense. We paid a reasonable price for truly outstanding work. We will have Howard’s do our next upholstery job.”
“My experience here was a “WOW”, Elaine and Tavy are great, established trade professionals who can help you navigate easily if it’s your first time dipping your hand into the sometimes complex upholstery game. Design manager Elaine has the patience to select just the right fabric for your vision but can also tell you exactly why a certain option might be best for your intended use: is the project a set of dining chairs or a couch - she can tell you why it makes a difference. Tavy manages all the business and trade side of the house, so if there are complications with your request or order, you can always get straight talk from him on how best to handle and still keep things moving forward. The best thing about them is that they’re very upfront about what they need from you to deliver their regular, finished pieces of quality. It can be exhausting to ask all the right questions and have to manage the process when you’re the client. At Howard’s, they take care of you and drive the process. And, true to form, the finished quality of the work is not just like new - it’s better than new.”
“I’m sitting on my newly recovered sofa and I’m so pleased with how it turned out. Howard’s does beautiful work and are a pleasure to work with from picking out the fabric with Elaine, measuring with Tavy and the pick up/delivery. They are great communicators and kept me up to date throughout on the next steps. And I so appreciated being invited to the shop to sit on potential foam inserts to choose the right one. And as I sit here looking at the workmanship, the cost was totally worth it and so much better than had I spent far more to get a new sofa of questionable quality that might take months to receive. This was done so fast! The beautiful stitching, the fabric placement, the fill, the tightened springs... I’m so happy! I’d use Howard’s again in a heartbeat.”
“We’ve had our dining set for about 11 years now and I wanted to see if they were even worth reupholstering. When I walked into Howard’s, Elaine greeted me with a warm smile and asked if she could be of some help. I brought in a dining chair to show her and right away she confirmed it was a good quality chair. She was so helpful in finding the right material & color for my chair. She proceeded to write an estimate which included some amazing discounts. I brought the chairs the next day and was told it would take about a week to reupholster the 8 chairs. One chair was even broken & they fixed it! The chairs were done in a week as promised. I was so excited to see the end result! And boy...was I not disappointed! Wow! These look like new! So happy how they turned out! Thank you Elaine & Tavy for the friendliness you show your customers and quality workmanship!”
“Words alone cannot begin to express how much I love the outcome of my chairs and Ottoman. True professionals from consultation to completion. Both Tavy and Elaine are a pleasure to work with.”
“We’ve used Howard’s Custom Upholstery for many years. They are the best around.We have used their expertise in updating an old office chair, making beautiful pillow covers for us as well as completely reupholstering our large couch. They do exceptional work that truly must be admired.”
“Howard’s did an excellent job refurbishing my Restoration Hardware couch cushion that was down filled and gone squishy on me. Filled with a nice firm foam and I couldn’t be more pleased! Recommend!”
“Craftsmen are a disappearing breed, but Howard’s is alive and well and my wife and I are pleased that they are in business in our area. Howard’s service is first rate, their work is beyond good (it’s great) and they do what they say and make no excuses. In fact, they said they could transform our old couch into a showpiece and they did! The also made us a cozy chair and ottoman to match, along with some pillows. They aren’t cheap, but if you looking for cheap...shop at one of those chain furniture stores. But if you are looking for custom made furniture that will wow your friends, or just want your favorite piece of furniture reupholstered and made to look better than new...you’ve got to check out Howard’s.”
“I was having trouble getting any upholstery place to even respond to my inquiries when I called Howard’s and got a quick, professional, friendly response with a reasonable quote within an hour. Everything went smoothly. Very quick turnaround. Great quality work. I couldn’t ask for more and will be recommending them to others.”
“I love my new upholstered chairs and ottomans. They look beautiful and the quality of your work is outstanding! Elaine, thanks for all of your time you spent with my husband and me, choosing just the right fabrics. I would highly recommend you to anyone.”
“A gem! We purchased a sectional from Macy’s 4 years ago and the cushions were in desperate need of re-stuffing. From the moment I walked in, I was provided a warm and genuine greeting by Elaine. She cared enough to ask a few questions about how my family utilizes the seating area. Elaine provided various options for comfort while being very candid about the price and meeting our needs for the long term. My family is ecstatic about our cushions! Thanks to Howard’s Upholstery and Elaine, for alleviating our back discomfort and providing us with the quality of cushion that is sure to last! Looking forward to getting my dining seats reupholstered - a family heirloom that is in desperate need of new fabric and foam.”
“Oh, Elaine and Tavy! I LOVE my chairs and footstool! The big chair is so beautiful - my husband is so happy to see his family heirloom looking like a showpiece. We made a great choice in the footstool fabric - it is perfect. And you did an outstanding job on the 2 small chairs. You know, I almost gave them away thinking they had become too creaky to use. So glad I didn’t! The dining chair fabric looks great in the room with the rug. Thank you so much!!!”
“This place is amazing! I walked in with an antique chair seat and told them I want to have it recovered. I was shown beautiful fabrics and was given a great price to recover and reattach the seat. The new padding, fabric and piping was done beautifully. It looks like a job that would cost hundreds of dollars. The job was done in a little under a week. I’m so impressed I’ve been telling everyone about Howard’s.”
“My wife and I, through recommendations of others, went to Howard’s Custom Upholstery to inquire about getting two old, chairs reupholstered for our bedroom. We looked to replace these chairs but one cannot find the quality out there that matches the quality of these chairs, as with so much new furniture today. We spoke to Elaine and she was PHENOMENAL! She gave us great, personal attention and service in selecting a fabric and informed us about their reupholstering process. (They ONLY do very high quality work...work that only reflects the highest craftsmanship). For a small fee, they picked up our chairs and delivered them once completed. My wife and I couldn’t be happier or more impressed with the BEAUTIFUL work that Howard’s did. The newly-reupholstered chairs have a beautiful light, soft, exquisite pattern and add the beauty to our bedroom that we always wanted! We highly recommend Howard’s Custom Upholstery to others! Thank you Elaine!!!”
“Really appreciate the care the staff at Howard’s Custom Upholstery took in re-covering 6 pieces for me. The filling used in the seats of my love seat, Queen Anne chair, ottoman and 3 other chairs still holds up after 10 years!!! Took great care in placing the patterns so that they did not detract from the beauty of the fabrics I chose. Efficient, professional and reasonably priced. No reservation in recommending them!”
“What a pleasant surprise to find such down-to-earth, sincere, helpful people as the folks at Howard’s. Installed the best new foam perfectly in our couch’s cushions and it feels better than new.Couldn’t be happier.”
“My experience at Howard’s Custom Upholstery with Elaine and Tavy was exceptional! They are both so warm and friendly and helpful. I had a sofa and a love seat reupholstered there and they look BETTER than new! They replaced the old foam with new firm foam and it is so much more comfortable now. The quality and workmanship are superb. I would give them 6 stars if I could! Elaine has a great eye for design and fabric and her help was invaluable to me! She guided me towards the perfect fabric and I couldn’t be happier with my “new” furniture. What sets them apart from other upholsterer’s is their attention to detail and fantastic customer service. I will certainly recommend Howard’s to all of my friends and neighbors.”
“Howard’s is one of the finest businesses we have worked with in years. All of their work is “on site” and each member of their team is knowledgeable and offers high quality craftsmanship. Elaine has a great eye for design and material. Tavy is a pattern cutting expert. The men who refurbish the furniture are perfectionists and the seamstress is a genius. The faux material we chose was extremely difficult to work with but they maticulously crafted two beautiful club chairs. Our dining room chairs are next. We gave them all of the time that needed to achieve perfection and they did not disappoint. Their prices are very fair for the excellent quality they produce. We thank each of them for the love of art they have brought to our home with their talent, their heart, and their pride of workmanship. They cared as much about our home environment as we do.”
“Elaine, the lady who helped me, was extremely conscientious and paid attention to all my requirements. Her suggestions for fabric and shape were insightful. We’ve been using these cushions for several months and have been delighted on how well they fit. For example, the bar stool cushions don’t slide which is great since I have kids getting on and off them!”
“Howard’s Custom Upholstery is a small family owned business with expert craftsmen who do superior quality work. We’ve used them to transform & renovate every sofa & chair in our home over the past 20 years & couldn’t be more satisfied with the results. They always complete the work when promised & personally deliver & install in your home. Tavy & Elaine are knowledgeable & always help me with a warm & friendly attitude. I highly recommend Howard’s Custom Upholstery!”
“Howard’s is a true treasure! My husband and I have had several pieces reupholstered over the years, and we wouldn’t consider giving anyone else our business. They are that special! Elaine is delightful and talented! Every selection she has helped us make has been great. Plus, the quality of their materials and their workmanship is excellent. Both Howard’s products and customer service remind me of what I would receive from a favorite hometown business!”
“I had an exceptional experience with Elaine who helped with a crazy idea I had to cover my old Barcelona Chairs! I loved how they came out!”
“I’ve been to Howard’s Custom Upholstery many times over the years. They always do top-notch work. Elaine is always so pleasant and helpful and great with design suggestions. I won’t go anywhere else!”
“Very knowledgeable and excellent customer service. Prices are reasonable and fair. Had leather sofa cushions restuffed...very pleased. Will be bringing in more items.”
“If you need any upholstered item fixed or created, this is the place to go! Huge selection of fabric! I walked in with a few photos of a window seat and hey worked with my measurements to create a perfect seat. Since it’s in a window, they suggested Sunbrella fabric to resist fading. It was ready when promised and fits perfectly. They know their stuff!”
“We are a New York based interior design firm and were working on a west coast project for a long-time client. We had purchased an important midcentury bench that was in dire need of reupholstery. There was a significant degree of difficulty with this piece as it had three distinct cushions and we had selected a fabric with a large repeat. Working remotely, the job could have easily gone sideways without a very skilled upholsterer. Howard’s not only did a beautiful job with both placement and workmanship but then offered to deliver the completed bench to our Brentwood client, making the whole experience a very pleasant one.”
“We have been going to Howard’s Upholstery for about 20 years now; in fact, every piece of upholstered furniture in our house was done by Howard’s, including two sofas (we still use both of them) and a storage bench that they built from scratch. Working with Howard’s has been one of my great joys. Elaine and Tavy have been wonderful to us, and in particular, Elaine has been a full collaborator in helping me realize my design concepts. Since the very first piece of furniture we brought to them—a small chair that we covered in a beautiful black tapestry woven with birds and flowers—Elaine has shared my joy in these projects and has offered wonderful advice. I have learned to trust her judgment when she says that a seat will be too high, or the pitch of a sofa back will be too steep, or the color of a complementary fabric too pink. She just has a good eye and many years of experience. She also is a wizard with placing and cutting fabric to show a pattern to the best advantage. A couple of times I have brought in a roll of fabric with insufficient yardage to cover the whole piece. No problem: Elaine figures out how to cut the pattern so that you would never see the insufficiency. In one case, she sent me to the fabric showroom to pick out a complementary fabric to fill out the back and sides of a sofa they were making for me. With Elaine’s expert cutting of the patterned fabric and the complementary fabric I picked to go with it, the sofa turned out much more beautifully than it would have if I had had enough fabric to begin with. In addition to her a wealth of experience and good judgment, Elaine works to save us money on these projects. She and Tavy and their absolutely super craftspeople do their best to make my projects the most beautiful, comfortable, and practical they can be. Working with them has been a complete pleasure. My only regret is that I don’t have more furniture to bring to them!”
“We have dated but excellent quality living room furniture. Chairs are actually almost burgundy. Sofa was floral patterned, ugh, and damaged by the cat. I knew the sofa needed to be reupholstered and wanted to updated entire look of all. Elaine was super in helping us achieve a new look, if not totally modern. She assisted in finding a suitable fabric for the sofa, a cream with a bit of brown to coordinate with both our dark wood floor and those chairs and remarkably was able to find a fabric for pillows that brought it all together. Online, the fabric was not available anymore. She thought maybe they were out but might have some “left over” fabric. She called, and luckily they did. The pillows work so well, we ordered another. We had this company reupholster chairs in the past. They do a great job, don’t try to oversell, and provide excellent guidance. I highly recommend!”
“From the beginning, my roommate and I were treated very well. We brought a chair cushion and pictures of the chair. The decorator helped us pick out fabrics (not her fault that we have expensive tastes). Their work is impeccable. It is a beautiful, very comfortable piece of furniture. The experience with the company is very positive. I would recommend them to anyone who loves good furniture.”
“Our living and dining rooms needed an update. We were going to reupholster our furniture and, after reading the positive reviews about Howards Upholstery, we decided to utilize their services. I am so happy with the results! Working with Elaine on choosing fabrics took all the stress and anxiety out of the selection process that I usually experience. Both Elaine and Tavy have a wonderful eye for design and style and their workmanship reflects their high standards for quality and craftsmanship. Some of the pieces I had reupholstered were actually brand new purchases from a local high-end retailer. The reupholstery work was so superior to the original from the factory that my pieces visually transformed from a”store-bought” look to a “custom made” look. I highly recommend their services to anyone looking to refresh, restore and beautify your treasured furniture pieces!”
“I have never had anything reupholstered in my life so this was a new experience. I looked up Yelp reviews and found a positive feedback from Howard’s Custom Upholstery. Elaine answered and was very sweet and welcoming. I came into the shop with 3 cushions and explained to her that I didn’t want to spend much because we only need this couch to last 2 more years. She showed me some remnants and picked a perfect one. I decided to reupholster the chair cushions as well because it was so reasonable. Picked up all the 5 cushions yesterday and so pleased. Great job Tavy, Elaine & staff. Will absolutely be back for our patio furniture as well. A wonderful “mom and pop shop” that you get quality for a reasonable price.”
“They did a beautiful job, and we are again, very pleased! It is best to make an appointment because Elaine is very experienced in fabric and can help you find what is best. The price included pick up, making arm covers, Scotchguarding afterwards, and delivery. They also repaired 1 dining room chair. We preferred having the wing chairs redone so we could select exactly the kind/color of fabric we wanted, and it was a wise decision! The new furniture sold now is not as well built as the older, solid hardwood framed upholstered ones. The price varies by the quality and price of the fabric that is chosen.”
“I have been coming to Elaine and toffee for almost 25 years. They continue to amaze me with their expertise and their quality product. Every time I go into the store, somebody seems to be there from another upholstery shop getting something redone. Thank goodness I have never gone anywhere else. I have been a happy customer for decades. I am a direct by member so I just ordered my fabric from there for the first time and Howard’s treated me as if I ordered it from them i.e. no differently, the same attention to detail that I expect from a custom piece. I will never go anywhere else.”
“My foster puppy chewed the cushion seat of an expensive dining room chair. I took it to Howard’s and they happened to have remnant pieces of a perfect fabric that they didn’t even charge me for! The labor price was reasonable and they completed two chairs in 2-3 days. They are really nice people too. Great experience.”
“I cannot say enough good things about the quality of the work Howard’s Custom Upholstery did for me! They made cushions for our outdoor furniture and it looks AMAZING! We absolutely love it and give them a hands down 5 stars! Elaine was our contact person and she went above and beyond to make sure we were getting high quality work and that we were pleased with the results. They even picked up and delivered our furniture to make sure the fit and comfort was perfect. I will highly recommend them to all my friends! Thank you Howard’s! ”
“What a pleasant surprise to find such down-to-earth, sincere, helpful people as the folks at Howard’s. They installed the best new foam perfectly in our couch cushions and they feel better than new. Couldn’t be happier. Thank You.”